1. The main links of the Service profit chain model tested in this study. | Download Scientific Diagram
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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value: Amazon.co.uk: Sasser Jr., W. Earl, Schlesinger, Leonard A., Heskett, James L.: 9780684832562: Books
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The Service Profit Chain | Book by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett | Official Publisher Page | Simon & Schuster
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Putting the Service-Profit Chain to Work
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Service Profit Chain model and steps explained - Toolshero
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework - Jens Hogreve, Anja Iseke, Klaus Derfuss, Tönnjes Eller, 2017
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SERVICE-PROFIT CHAIN - Leveraging Corporate Performance Through Linking and Satisfying Your Employees and Customers. Satisfied Employees. Satisfied Customers. Customer Retention.
Understanding the Service Profit Chain Model | Work Institute
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Supporting Internal Service Quality with Service Profit Chain - Infosurv
