Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card issued in your name (not Visa, MC or Amex gift card) deposit.
Q: How big are the jumps?
A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt (not mud), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: How old do the children have to be?
A: We do not have any todler specific units. Mimimum age for any device is 3, however we do have inflatables that would require an older minimum age. If you have any doubt as to the age appropriateness of any inflatable please ask. YES adults can use all of our inflatables! The weight limit on any unit is 200lbs per person with a maximum of 4 persons at that weight range.
For dunk tanks NO ONE under 18 is allowed in the dunk tank at any time. This is a requirement set forth by our insurance provider. If anyone is seen in the tank who is obviously under 18 the dunk tank will be shut down immediately by Bounce-Mania and NO refund will be given.
Q: What do we do with the electronic components from the movie screen in the case of bad weather?
A: You are responsible for securing the electronic components in the event of any weather conditions. You are soley responsible for any theft or damage of any equipment. This includes but is not limited to the PA system, the projector, and the DVD / Bluray player and all associated cables and accesories. Any evidence of water on any electronic device (speakers, dvd player, projector, PA sound board) will be considered a total loss and you WILL be charged replacement costs of any and all devices.
Still have a question? Call or Write: Sales@bounce-mania.com 817-692-2363